Privacy policy.
Last updated: 25 November 2025
This Privacy Policy explains how HouseMaharaj ("we," "us," or "our") collects, uses, and protects your personal information. HouseMaharaj is a sole trader business operated by Iina Isoniemi, based in Queensland, Australia.
By using our website www.housemaharaj.com.au (the "Website"), booking our services, or otherwise interacting with us, you agree to the terms of this Privacy Policy.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
1.1 Information you provide to us:
We may collect personal information when you:
Enquire about or book our services
Subscribe to our newsletter or email updates
Contact us via email, phone, social media, or our website
Complete forms on our Website
Participate in surveys or provide feedback
Personal information we may collect includes:
Your name and contact details (email address, phone number, postal address)
Payment information
Communication preferences
Any other information you choose to provide
1.2 Information we collect automatically:
When you visit our Website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on our Website
Referral source
This information helps us improve our Website and services.
1.3 Cookies:
We use cookies and similar technologies to enhance your experience on our Website. Cookies are small data files stored on your device.
Types of cookies we use:
Essential cookies: Necessary for the Website to function
Analytics cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements
You can manage or disable cookies through your browser settings. However, some features of our Website may not function properly if cookies are disabled.
2. How We Use Your Information
We use your personal information to:
Provide home organising and consulting services
Communicate with you about bookings, appointments, and services
Send newsletters and marketing communications (if you've opted in)
Process payments
Improve our Website and services
Respond to enquiries and provide customer support
Comply with legal obligations
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
Service providers:
Google Analytics (web analytics)
Squarespace (website hosting)
Payment processors (e.g., Stripe, PayPal, or direct bank transfer)
Flodesk (email marketing platform)
Cloud storage providers
These service providers are bound by confidentiality obligations and may only use your information to perform services on our behalf.
Legal requirements:
We may disclose your information if required by law, court order, or government authority, or to protect our legal rights, safety, or property.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
Secure data storage
Encryption for sensitive information where appropriate
Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.
5. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Opt out of receiving marketing communications
Make a complaint about how we handle your personal information
To exercise these rights, please contact us at iina@onemorewall.com.au. We will respond to your request within a reasonable timeframe (typically within 30 days).
6. Marketing Communications
If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time by:
Clicking the "unsubscribe" link in any email we send
Contacting us directly at iina@onemorewall.com.au
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Data Retention
We retain your personal information for as long as necessary to:
Provide our services
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. Overseas Disclosure
Some of our service providers (such as website hosting, email marketing, and analytics tools) may store or process data on servers located overseas, including in the United States.
By using our services, you consent to your personal information being transferred to and stored in these locations.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
If we make significant changes, we will notify you by email or by posting a prominent notice on our Website.
12. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at iina@onemorewall.com.au.
We will investigate your complaint and respond within a reasonable timeframe (typically within 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
HouseMaharaj
Email: iina@onemorewall.com.au
Website: www.housemaharaj.com.au
Location: Sunshine Coast, Queensland, Australia